Agilizing Online Academy

1.1 Introduction to Design Thinking

1.2 Human Centered Design Philosophy

1.2 Resource - Human Centered Design Diagram

1.3 Reframing Problem

1.3 Activity - Reframing Problem

1.3 Activity Resource

1.4 History of Good Design & Critical Design Theory

1.5 The Design Thinking Process

1.5 Activity - Venn Diagram Teach Back

1.5 The Design Thinking Process

1.5 Activity - DT Process - Fill in the blanks

1.6 POV & Design Principles

1.7 Intro to Design Method

1.7 Activity - Case Study - Bank of America

1.7 Resource - Case Study - Bank of America

1.8 Design Thinker Role in Business

1.9 Design Method Examples - Observation

1.9 Design Method Examples - Questioning

1.9 Design Method Examples - Questioning 2

1.9 Activity - Empathy Interview

1.9 Design Method Example - Experiment

1.9 Design Method Examples - Study

1.9 Activity 2 - Design Method Teach Back

1.9 Activity 2 - Resource

1.10 Summary On Design Methods

1.10 Resource for Design Methods

1.11 Prototyping in Design Thinking

1.11 Activity - How to make toast?

2.1 Customer Centricity & Design Thinking 1

2.1 Activity - Discussion

2.1 Customer Centricity & Design Thinking 2

2.1 Activity - Persona

2.1 Activity - Resource - Persona

2.1 Customer Centricity & Design Thinking 3

2.1 Activity - Empathy Map

2.1 Activity - Resource - Empathy Map

2.1 Customer Centricity & Design Thinking 4

2.1 Activity - Bank Customer Journey Case Studies

2.1 Activity - Resource - Readings and Canvas

2.1 Customer Centricity & Design Thinking

2.1 Activity - Feedback about Design Thinking

2.1 Activity - Design an Ideal Digital Wallet

2.1 Activity - Word Cloud

Useful Resources

What's Next?

Feedback Form

Closing