Course curriculum

  • 1

    Introduction

  • 2

    Lesson 1.1: Introduction to Design Thinking

  • 3

    1.2 Human Centered Design Philosophy

  • 4

    1.3 Reframing Problem

    • 1.3 Reframing Problem

    • 1.3 Activity - Reframing Problem

    • 1.3 Activity Resource

  • 5

    1.4 History of Good Design & Critical Design Theory

    • 1.4 History of Good Design & Critical Design Theory

  • 6

    1.5 Design Thinking Process

    • 1.5 The Design Thinking Process

    • 1.5 Activity - Venn Diagram Teach Back

    • 1.5 The Design Thinking Process

    • 1.5 Activity - DT Process - Fill in the blanks

  • 7

    1.6 POV & Design Principles

    • 1.6 POV & Design Principles

  • 8

    1.7 Intro to Design Method

    • 1.7 Intro to Design Method

    • 1.7 Activity - Case Study - Bank of America

    • 1.7 Resource - Case Study - Bank of America

  • 9

    1.8 Design Thinker Role in Business

    • 1.8 Design Thinker Role in Business

  • 10

    1.9 Design Method Examples

    • 1.9 Design Method Examples - Observation

    • 1.9 Design Method Examples - Questioning

    • 1.9 Video - Five Whys Jefferson Memorial Example

      FREE PREVIEW
    • 1.9 Design Method Examples - Questioning 2

    • 1.9 Activity - Empathy Interview

    • 1.9 Design Method Example - Experiment

    • 1.9 Design Method Examples - Study

    • 1.9 Activity 2 - Design Method Teach Back

    • 1.9 Activity 2 - Resource

  • 11

    1.10 Summary On Design Methods

    • 1.10 Summary On Design Methods

    • 1.10 Resource for Design Methods

  • 12

    1.11 Prototyping in Design Thinking

  • 13

    Lesson 2.1 Integration: Customer Centricity & Design Thinking

    • 2.1 Customer Centricity & Design Thinking 1

    • 2.1 Activity - Discussion

    • 2.1 Video - What is Customer Centricity?

      FREE PREVIEW
    • 2.1 Customer Centricity & Design Thinking 2

    • 2.1 Activity - Persona

    • 2.1 Activity - Resource - Persona

    • 2.1 Customer Centricity & Design Thinking 3

    • 2.1 Activity - Empathy Map

    • 2.1 Activity - Resource - Empathy Map

    • 2.1 Customer Centricity & Design Thinking 4

    • 2.1 Activity - Bank Customer Journey Case Studies

    • 2.1 Activity - Resource - Readings and Canvas

    • 2.1 Customer Centricity & Design Thinking

    • 2.1 Activity - Feedback about Design Thinking

    • 2.1 Activity - Design an Ideal Digital Wallet

    • 2.1 Activity - Word Cloud

  • 14

    Closing

    • Useful Resources

    • What's Next?

    • Feedback Form

    • Closing