Agilizing Online Academy

1.1. How organizations create value

1.1 Exercises

1.2. The importance of service relationships

1.2 Exercises

2.1. The Four Dimensions of ITSM

2.1 Exercises

2.2. The service value system (SVS)

2.2 Exercises

2.2.1. Guiding Principles

2.2.1 Exercises

2.2.2. Governance

2.2.3. Service Value Chain (SVC)

2.2.3 Exercises

2.2.4. Continual Improvement

2.2.5. Practices

2.2.5 Exercises

Module 3 - ITIL Management Practices

Module 3 Exercises

3.1.1. Continual Improvement

3.1.1 Exercises

3.1.2. Other General Management Practices

3.1.2 Exercises

3.2.1. Change Enablement

3.2.1 Exercises

3.2.2. Incident Management

3.2.2 Exercises

3.2.3. Problem Management

3.2.3 Exercises

3.2.4. Service Desk

3.2.4 Exercises

3.2.5. Service Level Management

3.2.5. Exercises

3.2.6. Service Request Management

3.2.6 Exercises

3.2.7. Other Services Management Practices

3.2.7 Exercises

3.3.1. Deployment Management

3.3.1. Exercises

Final Review

Examination Preparation

Thank You

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