Course curriculum

    1. A brief history of Quality

    2. What is Quality (Definitions) and service or product

    3. Quality Gurus & their contribution to Quality

    4. Enterprise wide View

    5. Leadership

    6. Six Sigma Roles and Responsibilities

    7. Team Formation

    8. Team Facilitation

    9. Team Dynamics

    10. Time Management For Teams

    11. Team Decision making Tools

    12. Management and Planning Tools

    13. Team Performance Evaluation And Rewards

    14. Overview of DMAIC

    1. Important Stakeholders

    2. Impact On Stakeholders

    3. Critical To Requirements

    4. Benchmarking

    5. Business performance measures

    6. Financial measures

    7. VOC

    8. Kano's Customer Satisfaction Levels

    9. Juran's Customer Needs

    10. Market Research

    11. CTQ Flowdown

    12. QFD

    13. Performance Metrics

    14. Project Charter

    15. Charter Negotiation

    16. Project management plan and Baselines

    17. Project Tracking

    1. Processes, Process characteristics, process flow metrics, inputs and outputs

    2. Process maps and Flow chart

    3. SIPOC

    4. Data Type & Measurement scale

    5. Data Collection

    6. Sampling strategies

    7. Fishbone Diagram

    8. Relational Matrices or Prioritization Matrix

    9. Basic Statistics

    10. Analytical Statistics

    11. Gauge R & R

    12. Process Capability Analysis

    1. Correlation and Regression Analysis

    2. Testing of Hypothesis

    3. FMEA

    4. Gap Analysis

    5. The Five Whys

    6. Pareto Diagram

    7. Tree Diagram

    8. Non value added activities

    9. Cost of poor Quality (COPQ)

    1. DOE

    2. Poka yoke

    3. 5S

    4. Kanban

    5. Standard Operations

    6. Operator work instructions

    7. Cycle time reduction

    8. Continuous Flow Manufacturing

    9. SMED

    10. Kaizen and Kaizen Blitz

    11. Theory of Constraints (TOC)

    12. Risk analysis

About this course

  • $6,240.00
  • 82 lessons
  • 0 hours of video content