Course curriculum

  • 2

    Introduction to Six Sigma

    • A brief history of Quality

    • What is Quality (Definitions) and service or product

    • Quality Gurus & their contribution to Quality

    • Enterprise wide View

    • Leadership

    • Six Sigma Roles and Responsibilities

    • Team Formation

    • Team Facilitation

    • Team Dynamics

    • Time Management For Teams

    • Team Decision making Tools

    • Management and Planning Tools

    • Team Performance Evaluation And Rewards

    • Overview of DMAIC

  • 3

    Six Sigma Methodology - Define

    • Important Stakeholders

    • Impact On Stakeholders

    • Critical To Requirements

    • Benchmarking

    • Business performance measures

    • Financial measures

    • VOC

    • Kano's Customer Satisfaction Levels

    • Juran's Customer Needs

    • Market Research

    • CTQ Flowdown

    • QFD

    • Performance Metrics

    • Project Charter

    • Charter Negotiation

    • Project management plan and Baselines

    • Project Tracking

  • 4

    Six Sigma Methodology - Measure

    • Processes, Process characteristics, process flow metrics, inputs and outputs

    • Process maps and Flow chart

    • SIPOC

    • Data Type & Measurement scale

    • Data Collection

    • Sampling strategies

    • Fishbone Diagram

    • Relational Matrices or Prioritization Matrix

    • Basic Statistics

    • Analytical Statistics

    • Gauge R & R

    • Process Capability Analysis

  • 5

    Six Sigma Methodology - Analyze

    • Correlation and Regression Analysis

    • Testing of Hypothesis

    • FMEA

    • Gap Analysis

    • The Five Whys

    • Pareto Diagram

    • Tree Diagram

    • Non value added activities

    • Cost of poor Quality (COPQ)

  • 6

    Six Sigma Methodology - Improve

    • DOE

    • Poka yoke

    • 5S

    • SMED

    • Continuous Flow Manufacturing

    • Kaizen

    • Kanban

    • Theory of constraints

    • Risk analysis

  • 7

    Six Sigma Methodology - Control

    • Statistical Process Control

    • Other Control Tools

    • Maintain Controls

    • Sustaining Improvements

  • 8

    Design for Six Sigma (DFSS)

    • Design for Six Sigma (DFSS)

  • 9

    Case Study

    • Case Study 1 Part 1

    • Case Study 1 Part 2

    • Case Study 2 Part 1

    • Case Study 2 Part 2