A brief history of Quality
What is Quality (Definitions) and service or product
Quality Gurus & their contribution to Quality
Enterprise wide View
Leadership
Six Sigma Roles and Responsibilities
Team Formation
Team Facilitation
Team Dynamics
Time Management For Teams
Team Decision making Tools
Management and Planning Tools
Team Performance Evaluation And Rewards
Overview of DMAIC
Important Stakeholders
Impact On Stakeholders
Critical To Requirements
Benchmarking
Business performance measures
Financial measures
VOC
Kano's Customer Satisfaction Levels
Juran's Customer Needs
Market Research
CTQ Flowdown
QFD
Performance Metrics
Project Charter
Charter Negotiation
Project management plan and Baselines
Project Tracking
Processes, Process characteristics, process flow metrics, inputs and outputs
Process maps and Flow chart
SIPOC
Data Type & Measurement scale
Data Collection
Sampling strategies
Fishbone Diagram
Relational Matrices or Prioritization Matrix
Basic Statistics
Analytical Statistics
Gauge R & R
Process Capability Analysis
Correlation and Regression Analysis
Testing of Hypothesis
FMEA
Gap Analysis
The Five Whys
Pareto Diagram
Tree Diagram
Non value added activities
Cost of poor Quality (COPQ)
DOE
Poka yoke
5S
SMED
Continuous Flow Manufacturing
Kaizen
Kanban
Theory of constraints
Risk analysis
